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10% of our online sales will be donated to the Fondation des Hôpitaux de France - Hôpitaux de Paris, until the end of the lockdown

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Care instructions

How to take care of your SOEUR items – our advices and tips to help you with the maintenance

Knitwear

Our garments are made from high-quality fibres which require particular care.
It is important to always follow the care label's maintenance advices.

1 - Washing

Hand washing is recommended for knitwear's maintenance.

  • Wash with cold water (knitwear likes water but not heat),
  • Use a special wool liquid detergent, washing powder may leave marks,
  • Avoid softener, it would damage your sweater's fibres,
  • Do not soak your sweater when you wash it by hand, otherwise it might become felted,
  • Rinse abundantly with clean water and without twisting your sweater,
  • Roll up the sweater in a bath towel to remove water excess before letting it dry

It is possible to wash your sweater in a washing machine if it's indicated on the care label.

In that case:

  • Wash inside out to avoid snags,
  • Use a washing bag if it's possible
  • Use a cold washing program – wool program if you have one,
  • The spin must not exceed 400 revolutions per minute,
  • We recommend you to always use a small amount of wool liquid detergent. Avoid softener.

Knitwear

2 - Drying

Lay your sweater out flat to dry, away from sunlight and heat sources to preserve its color and shape.

We recommend you to avoid hangers which might stretch fibres and deform your sweater.

Some sweaters may require dry-cleaning, please refer to the care label.

3 - Pilling

Keep in mind that high-quality wool is a material which naturally releases a fabric excess which creates pills around friction areas.

For fine knit like cashmere or merino wool, we recommend you to use a cashmere comb. Lay your sweater flat and comb carefully with light pressure. For chunky knit, in any dry goods store you may find electric pill removers that will allow you to avoid damaging your clothes.

Silk

Silk is a noble and delicate material which lasts for
a very long time when well maintained.

1 - Washing

We recommend you to wash your silk garments by hand rather than using a washing machine

  • Wash silk with cold water
  • Do not soak more than a few minutes,
  • Be careful not to rub or crease during washing, silk is fragile and it might leave marks,
  • We advise you to use a delicate liquid silk detergent.

2 - Drying

We recommend you to air dry your clothes on a hanger, avoid sunlight. You can also dry your items with a bath towel to remove excess water. To preserve fibers, do not twist. In some cases, we recommend dry cleaning.

3 - Ironing

If you want to iron your garments, we recommend you to turn them inside out and to use a damp cloth. The iron must be on the silk setting if it has one, otherwise set the temperature to the lowest level in order to preserve fibres. You can also use a steamer.

Leather goods

Leather is a natural material which requires great care. Over time, it evolves and acquires a patina: which can manifests itself throughout variations of color and texture. You should protect your leather items from water, sunlight and intense heat.

 

A few tips to help you maintain and nurture your bags and small leather goods:

  • We recommend you to protect your garment from humidity and heat
  • In case of contact with water, do not wipe the leather, but rather dab it with a colourless cloth to absorb the liquid,
  • Depending on the leather type, you can regularly moisture your item with a leather care cream (SAPHIR cream available in our stores and here) which allows you to reduce marks, stripes and scratches.
  • Take special care of white or light bags to avoid stains as they are difficult to clean.
  • Avoid shocks on the metallic parts in order to preserve the finishes,
  • Do not overload your bag to avoid deforming it,

When not wearing your bag, keep it in its dustbag, away from humidity and light and filled with tissue paper to maintain its shape.

Beware of color transfers

Your clothes might rub off onto leather. Avoid contacts with coats and raw textile which might color off like dark jeans for instance,. The coloured pigments might damage your bag permanently.

Shoes

All our shoes have quality leather soles. To protect them, we recommend you to apply a rubber sole on top. The new sole will be less slippery by rainy weather.

 

We recommend you to clean your leather shoes with a soft cloth and to wax them regularly.
For suede shoes, think about waterproofing them. Use a soft brush and an eraser to remove stains.
For leather shoes with python or croco imitation, we recommend you to use a cream, such as the SAPHIR cream available in our stores and here.

If your shoes get wet, let them dry during several days before putting them away. Keep in mind that shoes have to breathe, therefore we advise you not to wear your shoes more than two or three consecutive days if you don't want to damage them.

Finally, when you are not wearing your shoes, be careful to put them in their dustbag and to fill them with tissue paper in order to maintain their original shape.

Our sales team and our Customer Service remain at your disposal to answer any questions you might have concerning our care instructions.

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