PREAMBLE :

The present conditions are concluded between the company BRION SISTERS, whose trade name is SOEUR, hereinafter denominated "SOEUR" and the people wishing to make a purchase via the website SOEUR (www.soeur.fr), hereinafter referred to as "user". These conditions only concern physical people, not shopkeepers. The parties agree that their relations will be governed exclusively by this present contract, excluding any conditions beforehand available on the site. If a condition were to fail, it would be considered to be governed by the practices in force in the sector of distance selling whose companies are headquartered in France.


1. OBJECT :

These conditions aimed to define the terms of sale between SOEUR and the user, from the order to services, through payment and delivery. They regulate all the steps necessary from the placement of the order and the follow-up of the same between the contracting parties.


2. ORDER :

Any order implies acceptance of prices and description of products available for sale. Any dispute on this point will occur in the context of a possible, exchange and the guarantees mentioned below.

SOEUR agrees to honor orders received on the website only within the limits of available stocks of products. In the absence of availability of the product, SOEUR commits to inform the user.


3. SHIPPING COST AND DELIVERY :

Shipping costs are to be paid by the user and dependent on the country of delivery. They will be specified to the customer during the confirmation of the order.

The ordered products will be delivered to the address specified by the user on the website. The possibility of worldwide delivery is given on the website.

The risks of transport are the responsibility of the customer, starting from the release of the product from the warehouse.

Delivery methods and prices are currently as follows and are subject to change:

  • France and Belgium I Colissimo - Free
  • France and Belgium I DHL Express 15€
  • Overseas, European Union I Colissimo 20€
  • Overseas, European Union I DHL Express 16€
  • Europe outside the European Union, Maghreb I Colissimo 22€
  • UK, Switzerland and Norway I DHL Express 22€
  • Africa excluding Maghreb, Canada, United States, Near and Middle East I Colissimo 26€
  • Other destinations I Colissimo 31€

Orders are processed within three working days of reception. Delivery times run from this date on. Except in case of major forces, they will be, within the limit of available stocks, send within 72h for France and 4 to 10 working days for foreign countries, depending on the destination and the chosen shipping method.
Delivery times may be longer during sale season and/or promotions.

Deliveries are carried out by Colissimo, Mondial Relay or DHL Express. SOEUR doesn't deliver the postal boxes. The parcel is always delivered against signature.

In case of absence, a notice of pending is kept in the recipient's mailbox. The recipient has 15 days to pick up the parcel at the post office.
At any given time the user have the possibility to track the parcel with the tracking number communicated in the email that informs the user of the order dispatch.

In case of delay, SOEURs responsibility cannot be engaged and this for any reason whatsoever. Therefore, no claim for compensation of any nature whatsoever can be claimed by the user to SOEUR.

Note: Regarding deliveries outside the European Union, including the United Kingdom, additional custom fees and taxes may be applied and remain at the customer's expense.


4. RATES, PAYMENT AND BILLING :

Prices are quoted in euros all taxes included. They take into account the French VAT applicable on the day of the order. These prices don't include the cost of processing (shipping and packaging). Any change of applicable rate can be repercuted in the prices of products.. After this date, they are subject to change at any time. However prices cannot be changed once the customer's order has been placed. Similarly, if one or more taxes or contributions were to be created or modified, upwards or downwards, this change could be reflected in the selling price of the items on the SOEUR website.

The prices listed on the website are guaranteed as long the product is online and within the limits of available stocks.

The final price charged to the customer is the price indicated on the order confirmation page.

Payments can be made by credit cards bearing the Visa, Eurocard, Mastercard or American Express mark. You can also pay via PayPal. The invoice of the product will be inserted in the parcel.


5. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE :

All items of the current collection and items that are not on sale may be subject of an exchange (depending on the stock) or may be refunded. Sale items or end of season items can be a subject of refund. The request for exchange by the user must take place within fourteen working days from the date of receipt or withdrawal of the package.
Return costs are to be paid by the user. Returns can be done directly by returning the products within the fourteen working days deadline by post in perfect condition with the invoice included to the following address:

LOGTEX
Service retours Soeur
ZI Artoipole
2 Allée de Belgique
62128 WANCOURT, FRANCE

The user is obligated to keep all proof and date of his return. If the user wishes an exchange, the new delivery charges will not be charged to the user.

Refunds will be made within 10 working days of receipt of the package.


6. GUARANTEES and dispute:

All items are subject to a contractual warranty, which doesn't preclude to the legal guarantee provided by articles 1641 and following of the Civil Code. The user also benefits of a guarantee allowing him to return defective items delivered in accordance with Articles L 211-4 and following of the Consumer Code. The user is therefore invited to refer to his texts if he wishes have more precision on these legal warranties.

All disputes regarding a transaction concluded in application of these general terms and conditions of sale could be - concerning their validity, interpretation, execution, termination, consequences and which could not have been resolved between the seller and the customer - submitted to the competent courts under the conditions of common law.

In the event of a dispute, the Customer is informed that he can in any case resort to conventional mediation in order to find an amicable solution before taking any legal action, in particular with the Commission for consumer mediation (C.consom. Art. L 612- 1) or with an existing sectoral mediator, and whose references are listed on the website www.cm2c.net.


7. SIGNATURE AND PROOF :

In any case, the credit card number procured online and the order final confirmation shall constitute the evidence of said order in accordance with the provisions of the French Law of March 13th, 2000 and will cause the sum incurred for the order to become due and payable. This validation is worth signature and express acceptance of all the operations made on the site. However,in case of fraudulent use of his credit card, the customer is invited, as soon as the use is found to contact SOEUR by sending an email to serviceclient@soeur.fr.

SOEUR has the obligation of result for all stages of the taken orders as well as for the stages after the conclusion of the contract.

Thus SOEUR undertakes to describe with the greatest accuracy the products sold on the website ( www.soeur.fr). On the other hand, the responsibility of SOEUR cannot be engaged in the case of the non-performance of its obligations, attributable either to the unpredictable and insurmountable fact of a third parties to the contract or to a case of major forces as defined by the French Jurisdiction. In the same way the responsibility of SOEUR cannot be committed for all the inconveniences or damages inherent to the use of the Internet network, in particular a break of service, an external intrusion or the presence of computer viruses.

All elements of the site soeur.fr, whether visual or sound, are protected by copyright, trademarks and/or patents.

The user who has a personal website and who wishes to place, for personal use, on his site a simple link directly to the homepage of the site of SOEUR must obligatorily ask permission to SOEUR.

In any case, any link, even tacitly authorized, must be withdrawn on simple request of SOEUR.

In the event that any of the clauses of the present contract would be void by a change of legislation, regulation or by a court decision, this cannot in any way affect the validity and the respect of these general conditions of use.

These conditions apply throughout the duration of online services offered by SOEUR.

The archiving of purchase orders forms and invoices is made on a reliable and durable support server to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code.

These conditions are subject to French law. The competent court in case of dispute will be that of the defendant's place of residence or, at the choice of the plaintiff, the place of actual delivery of the product.


8. COOKIES :

Cookie definition

A cookie is a small text file that is placed on your device (computer, tablet or mobile device) when you visit a website. The cookie allows a site to recognize you, to help you navigate from page to page on a website, provides secure connections and remembers your preferences during your next visits.

SOEUR uses cookies to recognize the User (client or not) when connecting to the site.

Deleting cookies

The User may at any time deactivate the cookies stored on his device. To do this, simply select the appropriate settings in the browser. However, the deactivation will prevent access to certain features of the Site to personalize the services offered by SOEUR.

Here is the procedure for managing cookies for the following browsers:

  • Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
  • Safari: https://support.apple.com/kb/PH19255?viewlocale=en_US
  • Chrome: https://support.google.com/chrome/answer/95647?hl=EN&hlrm=en&hlrm=en
  • Firefox: https://support.mozilla.org/en/kb/activate-deactivate-cookies

The different types of cookies used

The necessary cookies: these cookies allow you to browse the site and are essential for the proper functioning of the site. Disabling them will cause difficulties in the use of the site and will prevent access to certain features.

Functional cookies: these cookies allow us to memorize your preferences, your choices in order to personalize your experience on the site.

Performance cookies and statistics: These cookies collect information about how users use the site (number of visits, number of pages viewed, visitor activity) via Google Analytics and the Facebook analysis tools. These cookies also allow us to identify and solve operational problems and improve the site.

Advertising cookies: These cookies record information for us to send personalized advertisements tailored to your interests. They also help us to count the activity of our advertising space, to measure the audience, etc ...

Partner cookies: These cookies placed on the device by partner companies allow to identify the articles consulted or purchased on the site and to collect navigation data in order to personalize the advertising offer that is sent to the user outside the site. In the context of this type of advertising partnership, SOEUR may be required to transmit to the partner data concerning the articles consulted by the user when browsing the site as well as the nature of its purchases. The user can refuse these cookies at any time by selecting the appropriate settings in his browser. The refusal will result in preventing access to certain features offered by SOEUR partner companies.


9. Current offers terms and conditions


10. Privacy policy

Preamble

SOEUR is committed to respecting the privacy of its customers and in particular their personal data.Please find below some general information concerning the way in which SOEUR processes your personal data, collected during your visit to our website, to assure you of our complete transparency. Our privacy policy is also intended to comply with the new European Data Protection Regulation, which came into force on 25 May 2018.

Browsing the web sitehttps://www.soeur.fr implies acceptance of this new personal data protection policy.

Who is responsible for your personal data?

The data controller processing your personal data is the simplified joint stock company BRION SISTERS, whose trade name is “SOEUR”, listed in the Paris Trade and Companies Register under number 500 188 206 00113, and whose registered offices are located at 6 rue de l’Amiral de Coligny, 75001 Paris, France.

The servers for the https://www.soeur.fr website are located exclusively at OVH in the north of France. These servers contain our database, which is essential for the proper functioning of the website. Customer account information is also stored there.

For any requests or questions relating to your confidentiality and the processing of your personal data, youcan contact us at any time at the following email address serviceclient@soeur.fr or by post at SOEUR's registered address: BRION SISTERS, 6 rue de l'Amiral de Coligny, 75001 Paris.

What information is collected and why?

SOEUR collects and uses personal data with the aim of providing the best possible service to web users,as well as to ensure the proper execution of orders placed. Some of the data wecollect may also be used by our trusted third-party providers, who may therefore be granted access to some of this data.

The personal data recorded by SOEUR is as follows:

Order : When you create a customer account on our website, our systems record the identification data necessary to place an order and dispatch your parcel: postal address, email, gender,telephone number, surname, and first name.

When your order is confirmed,our systems collect billing and payment data: means of payment, transaction history and bank transaction number.

Are passwords and card numbers secure?
Passwords are encrypted and thus remain secure. With regard to online payments,card numbers are also encrypted and we do not have access to them. Our banking service provider, Ingenico Group, ensures the confidentiality of banking information.

Newsletters : When you sign up for our newsletter, our systems collect your email address so that we can send you our newsletters regularly. You can unsubscribe at any time:

  • By clicking on the “unsubscribe” link at the bottom of the newsletters
  • From the “newsletters” tab in your SOEUR account at www.soeur.fr

This action will take effect immediately.

Advertisements : Like most e-commerce sites, we use your browsing data (means of connection, products viewed, etc.) to display advertisements when you visit other websites. This process does not involve using any personal data and neither the advertising agency nor third party sites displaying our advertisements have access to your personal contactdetails.

You can delete cookies from your web browser at anytime if you no longer wish to see our advertisements. Here’s how:

For more information about our cookies, please see section « 8. COOKIES ».

Autre : We may also collect data relating to a request made to the after-sales service department,correspondence with the customer, etc.

How is this data shared?

Some personal data collected on our website may be used by subcontractors, who are partners with whom we work on a daily basis, only in cases where their intervention is essential for the processing and smooth execution of orders (warehouse, logistics department,carriers, after-sales service, etc.). These partners may only act on the authority of SOEUR.

In addition, none of the data collected may be transferred to any country outside the European Union or to a country that does not have a level of protection deemed adequate by the European Commission. It may, on request, also be transferred to persons or authorities whose right of access to personal data is recognized by law,regulations or provisions issued by authorities authorized by law.

We do not sell, rent or give your data to any third-party company. All the data we collect remains with us.

How long do we retain personal data for?

We retain your personal data for an unlimited period. The retention period for personal data also depends on the purpose for which it is collected.

For instance, data that is collected when an order is placed is retained until all administrative formalities have been completed and is then archived. Data collected when registering for the newsletter, for example, will be kept until the subscription is cancelled.

What if I want to change or delete any of my personal data retained by you?

You have certain rights with regard to your personal data. Most data can be modified by you from your account on our website www.soeur.fr. If you cannot find what you are looking for, please email us at serviceclient@soeur.fr.