Our creations are made from quality fibers which require special attention.

It is important to always refer to the instructions on the composition and care label.

1 - WASHING

Hand washing is preferred for the maintenance of your knitwear.

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• It is done in cold water (the mesh likes water, but not heat),
• Use a special wool detergent, preferably liquid, powder detergents can leave marks,
• Avoid fabric softeners, this will damage the fibers of your sweater.
• Please note, hand washing must be done without “soaking”, otherwise your piece could risk felting,
• Rinse thoroughly with clean water, without twisting your piece so as not to damage it,
• Lightly knead your sweater by wrapping it in a towel to remove excess water before drying it.

Machine washing with a wool program is possible if the care label tells you so.

In this case :

• Wash inside out to avoid snagging,
• Use a wash bag if possible,
• Washing is also done cold,
• And the spin should not exceed 400 revolutions per minute,
• We recommend that you always use a detergent suitable for wool, preferably liquid and in small quantities. The use of a softener should be avoided.

2 - DRYING

The mesh should be dried preferably flat, away from sunlight in order to maintain its original shape and color.

We therefore recommend that you avoid hangers, which relax the fibers and deform your knit. The dryer is not recommended. Store your item in a dry place, away from light.

Some knitwear prefers dry cleaning, refer to the instructions on the composition and care label.

3 - PILLING

Keep in mind that quality wool by definition is a material which naturally releases a surplus, which is why it releases an excess of material which forms pills in certain areas of friction.

We recommend that for fine knits, such as cashmere, merino wool, you use a cashmere comb. Lay your piece flat and paint it gently, applying light pressure. For thicker meshes, there are specialized electric shavers that do not damage your favorite pieces!

Silk is a noble and delicate material that lasts a very long time when well cared for.

1 - WASHING

We recommend hand washing rather than machine washing.

• Washing is done in cold water, not lukewarm.
• Do not soak your clothing for more than a few minutes,
• Be careful not to rub or crease your garment when washing, silk is fragile, this could leave marks,
• We recommend using a delicate liquid detergent, suitable for silk.

2 - DRYING

We recommend drying your item directly on the hanger in the open air, but away from the sun to avoid any discoloration. You can also dry your item in a towel beforehand to remove excess water, but do not crease your blouse or dress so as not to damage the fibers. In some cases we also recommend dry cleaning.

3 - IRONING

If you wish to iron your item, we recommend doing so on the reverse side of the garment, and using a slightly damp cloth. The iron should be on the “silk” position if there is one, and at its lowest setting, so as not to damage the fibers. You can also steam your garment if you have the necessary equipment.

Our creations are made from quality fibers which require special attention.
We recommend washing your denim piece once before wearing it. The fibers will by default tighten and the size will adjust slightly, your piece will relax again later when worn. In all cases, it is important to always refer to the instructions on the composition and maintenance label.

1 - WASHING

First of all, make sure nothing is left in the pockets of your jeans before washing, to avoid discoloration of the fabrics.
Machine washing is possible with a cold or low temperature cycle.

Wash inside out to avoid snagging and too intense and rapid washing,

• Wash at cold or low temperature, washing at 30° is possible if the label indicates so but it may cause shrinkage of the material,
• Spinning must not exceed 400 revolutions per minute maximum,
• Always use a detergent suitable for denim, preferably liquid and in small quantities.

Keep in mind that denim is a natural material, which will develop a patina and evolve over time, which is what makes your piece unique. The denim will bleed and fade more or less during different washes. The denim fiber will tighten, then relax again when worn. This may also cause a slight difference in length compared to unwashed jeans.

2 - DRYING

Limiting the spin avoids accentuating the fading of your piece.

In order to dry denim without deforming the fiber, it is recommended to dry it waist down (if it is jeans) or flat, in the open air if possible.

Leather is a natural material, which requires a lot of delicacy.
Over time, it evolves and acquires a patina:
this natural wear manifests itself through variations in color and texture.
It should be protected from humidity, prolonged exposure to light and excessive heat.

Here are some tips to help you maintain your bags and other small leather items:

• We advise you to protect your items from humidity (rain) and any heat source (radiator, sun),
• In case of contact with water, do not wipe the leather, dab it with a natural colored cloth to absorb the liquid,
• Depending on the type of leather, you can maintain it regularly with a milk suitable for leather goods (SAPHIR milk available for sale in our stores), which will allow you to reduce traces, scratches and possible scratches,
• Take particular care of white or light-colored bags to avoid dirt, as they are difficult to clean,
• Avoid impacts on the metal parts, as the finish could deteriorate.
• Do not overload your bag so that it keeps its original shape for as long as possible.

When your bag is not being worn, keep it in its protective cover, lined with tissue paper to maintain its shape, protected from light and humidity.

Be careful with color transfers:

Your clothing may bleed onto the leather, so avoid contact with coats and raw textiles that bleed, such as dark jeans for example, their colored pigments can transfer to the leather and irreversibly damage the bag, and vice versa.

Soeur jewelry is made from delicate metals that require special care and attention. A piece of jewelry lives with the person who owns it, its daily wear will give it a patina and your life will mark it, making your piece of jewelry unique.

We offer vermeil and brass jewelry. All our vermeil jewelry is made of solid silver covered with 5 layers of gold (5 micron vermeil) and is made in India by our partner workshop. All our brass jewelry (copper and zinc alloy) is made in Vietnam. Our golden brass pieces are plated (step carried out in France) with a real layer of gold (1 micron).

Maintenance is similar for these two materials, you will find below all our tips to preserve the beauty of your jewelry for as long as possible:

- It is essential to avoid placing your jewelry near any source of heat or humidity.
- Avoid water and sweat (no shower, swimming pool or sea).
- Avoid cosmetic or household products, apply your perfume before putting on your jewelry, allowing sufficient drying time to avoid direct contact with metal.
- Clean your jewelry frequently by wiping it gently with a soft cloth or chamois to remove any impurities or substances that would alter its appearance.
- In order to avoid the natural oxidation process, we recommend that you wear your jewelry as often as possible and not leave them in a closed box for too long.
- When you are not wearing your jewelry, they should be stored in a cool, dry place in their pouch.

If your jewelry shows signs of oxidation, you can gently clean it with soapy water using a soft cloth. Rinse it well and dry it well once cleaned.
This remedy from our grandmothers also works very well on vermilion: replace the soapy water with white paste toothpaste!

For any questions, do not hesitate to contact our customer service at serviceclient@soeur.fr.

All our shoes have leather soles, a guarantee of quality.
To protect them, we recommend that you put a pad on the front of your shoes. The new sole will thus be less slippery in rainy weather.

For our leather shoes, we recommend cleaning them with a soft cloth and polishing them regularly.
For split leather or suede, consider waterproofing your shoes. To clean them, use a soft brush and a small eraser to remove any stains.
For our python or crocodile-style leather shoes, we recommend that you use a moisturizing milk, such as SAPHIR universal cream available for sale in our points of sale.

If your shoes get wet, let them dry well for a few days before storing them. Remember that your shoes need to breathe, we recommend not wearing them for more than 2 or 3 days in a row, if you do not want to wear out your shoes prematurely.

Finally, when you are not wearing your shoes, take care to store them in their pouch, if possible lined with tissue paper or with shoe trees so that they retain their original shape.

The longevity of your pair of shoes depends on the care taken in their maintenance.

1 - CLEAN & MAINTAIN:

Before any action, it is necessary to clean your shoes. For leather shoes, it is recommended to use a damp cloth to remove dust. Then let them rest and dry for a few minutes before applying the care products.

In the art of pampering, shoe shine is a ritual to adopt every week. For this, the choice of tools is important: a soft cloth wrapped around the index finger and coated with shoe polish to massage the leather with light circular movements, and a waxing brush to coat the smooth and perforations. A few moments later, a soft brush and a polishing glove should be used to finish the polish beautifully. If you want to obtain a mirror effect, it is possible to continue with a glaze: moisten the soft cloth with water before coating it with shoe polish and massage in circular movements. Every month, to avoid the natural drying out of the leather, the application of a moisturizing cream is essential. Its invigorating effect allows shoes to remain supple while becoming more beautiful over time. To complete the treatment, the use of a grease is recommended to nourish the sole.

2 - PRESERVE THE SHAPE OF THE SHOES:

The shoe tree is essential for maintaining the shape of your shoes and ensures their longevity. First of all, it is recommended to have wooden shoe trees adapted to the shape, length and width of the shoes. As wood is a natural material capable of absorbing humidity, care must be taken to keep the shoe trees away from any source of heat. Furthermore, in order to protect your shoes from the first moment, it is recommended to use a shoehorn. The foot will slide over the smooth softness of the leather, while preserving the heel counters.