Returns are free for all orders returning from France. 
All online orders may be returned within 14 days of receipt.
You can return your item in two different ways: either using the Colissimo prepaid label that we offer you, or in store.

Archives sale:
- Returns can only be made by post; no in-store returns will be accepted for Archives sale orders. 
- Exchanges are not offered for items from the Archives sale.

COLISSIMO RETURN - This return method is free:

All online orders may be returned within 14 days of receipt. If the return period is exceeded, it will not be possible to generate the Colissimo prepaid label anymore (except for orders placed before Holidays).

Please follow these two steps to make a return:

- Go directly to My order or My account. You will find your order history, and the option to "Make a return" will be offered. Select the items you would like to return, and the return reason. Validate your return and the Colissimo prepaid label will be automatically generated, you will only have to download it. Stick the Colissimo prepaid label on your package.

- Indicate in your package if you want an exchange or a refund on your invoice. In the case of an exchange, we invite you to specify the size you wish to obtain. Please note that exchanges are not offered for items from the Archives sale. Exchanges can only be made on the same item in a different size. If you do not specify a size, your items will be automatically refunded.

We invite you to go directly to the Colissimo website to find the nearest drop-off point. 

RETURN IN STORE - This return method is free:

You can go to any of our stores in France (excluding department stores - this service is not offered at Le Bon Marché, Printemps, BHV, Galeries Lafayette) to return an online order.

You will need to present the original invoice of your order, either in paper or digital format, and return the unworn items to our sales team who will validate or not the return. Items whose labels have been removed and are in poor condition cannot be returned.

An acknowledgement of receipt will be given to you by the store and the refund of your item(s) will be made by our customer service via the same payment method used originally.

An exchange request will result in a web refund of the returned part, and a new sale in the store.

This return method is not available for returns of orders made abroad and will not be available during sales.

Find your nearest Soeur store here.

Returns from abroad are the responsibility of the customer.

All online orders may be returned within 14 days of receipt.

You can return your item in two different ways: by post to our warehouse or in store (only available for Belgium and Spain orders).

Archives sale:
- Returns can only be made by post; no in-store returns will be accepted for Archives sale orders. 
- Exchanges are not offered for items from the Archives sale.

RETURN BY POST:

Returns from abroad are the responsibility of the customer.
Your items must be returned by post to our warehouse only, to the following address:

LOGTEX
Service retours Soeur
ZI Artoipole 2 Allée de Belgique
62128 WANCOURT
FRANCE

Please indicate if you want an exchange or a refund on your invoice - to be included in your return package.

In the case of an exchange, we invite you to specify the size you wish to obtain. Please note that exchanges are not available for items from the Archives sale.
Exchanges can only be made on the same item in a different size. If you do not specify a size, your items will be automatically refunded.

Please note that for returns outside the EU, we invite you to specify on the customs form that it is a "return" so as to obtain a "duty and tax paid" return (without additional charges) and we also invite you to include the original invoices in the return package, specifying which items are being returned. Soeur will not be responsible for any customs fees.

RETURN IN STORE - This return method is free - Only available for Belgium and Spain orders :

This return method is free.

You can go to any of our stores in Belgium and in Spain (excluding department stores - this service is not offered at Corté Inglès) to return an online order.

You will need to present the original invoice of your order, either in paper or digital format, and return the unworn items to our sales team who will validate or not the return. Items whose labels have been removed and are in poor condition cannot be returned.

An acknowledgement of receipt will be given to you by the store and the refund of your item(s) will be made by our customer service via the same payment method used originally.

An exchange request will result in a web refund of the returned item, and a new purchase in store..

This return method is not available for returns of orders made abroad and will not be available during sale.

Find your nearest Soeur store here.

You have 14 days after receiving your order to return your items for a refund or an exchange if they do not suit you. Please note that the returned items must not have been worn. Items whose label has been detached and are in poor condition cannot be returned. SOEUR reserves the right to refuse any return that does not meet these conditions.

You will receive an automatic email to notify you when the refund has been made. Please allow about 10 working days after receipt of your return for our service to process your request. Refund times may be extended during sale periods and Archives sale.

For store returns, the refund will be made within 48 to 72 hours, except during sale periods.

We invite you to contact our customer service at any time at the following address: serviceclient@soeur.fr.
Don't forget to attach to your message pictures of your defective part, this will help us to propose you the best possible solution.
If the defect is found by our team, a prepaid return form will be sent to you.
We will proceed with an exchange or a refund (if the product you initially ordered is no longer available) upon receipt of the part.

If you have not received the item you ordered, or if an item is missing from your order, please write to us at serviceclient@soeur.fr.