Returns & Exchanges
RETURNS AND EXCHANGES REQUESTS
Returns are at the customer's expense.
Your items are to be returned by mail only at our warehouse, to the following address:
Service retours Soeur
ZI Artoipole 2 Allée de Belgique
62128 WANCOURT, FRANCE
You'll have to indicate on your invoice (to slip in your parcel) if you wish for a refund or an exchange.
In case of an exchange request, we ask you to specify which size you're interested in.
Exchanges are made only for the same item in a different size.
Purchases made online can only be returned at our warehouse and NOT in stores.
Brexit: Please note that you may be charged with custom fees, they are customer responsibility.
We recommend you to use a standard method tracked.
Upon reception of your order, you have a period of 14 days to return your order for a refund or an exchange. Please kindly note that the returned items must not have been worn.
Items with a missing tag or returned in a poor condition will not be accepted.
Soeur reserves the right to refuse any customer return that does not fully adhere to these conditions.
You will receive a confirmation email as soon as the refund is made.
Please allow 10 working days for our warehouse to process your return.
I RECEIVED A FAULTY ITEM
We ask you to contact our Customer Service at any time at the following address:
Do not forget to attach to your email pictures of the faulty item. This will help us find the best possible solution.
If the faulty item is confirmed by our team, a prepaid return label will be sent to you.
We will proceed with an exchange of the item, or a refund (if the ordered product is no longer available) upon receipt of your return.
PREPARATION MISTAKE – WRONG ITEM RECEIVED
If you didn't receive the ordered item, or if an item is missing in your parcel, please contact directly our Customer Service at email@example.com.